Terms & Conditions

1. Acceptance

By using this website, submitting a booking request, making a direct booking or using a Zalari Luxe Stays service, you agree to these terms and any additional conditions properly disclosed in connection with your reservation. For bookings made through third-party platforms, the applicable platform terms also apply.

2. Website Use

The website may be used to browse properties; make or request bookings; enquire about corporate or extended stays; request guest services; enquire about property-management or owner services; purchase products where available; and communicate with Zalari Luxe Stays.

You may not interfere with the operation of the website; attempt unauthorised access; use false identities; submit fraudulent payment information; scrape or commercially reproduce website material without authorisation; or use the website for unlawful purposes.

3. Accuracy of Information

Zalari Luxe Stays takes reasonable steps to keep property descriptions, pricing, photographs and availability accurate. However, availability and rates may change; furnishings or decor may occasionally differ; minor maintenance or replacement items may change; third-party channels may not update simultaneously; and obvious technical or pricing errors may occur.

A minor difference that does not materially affect the essential accommodation or service does not automatically constitute a failure to provide the booked service. Where a genuine material error occurs before confirmation, Zalari Luxe Stays may correct the information and offer the guest the opportunity to accept the corrected booking or decline it.

4. Intellectual Property

The Zalari Luxe Stays brand, name, logo, photographs, written material, design and other intellectual property are owned by or licensed to Zalari Luxe Stays. They may not be commercially reproduced, copied, distributed or exploited without permission.

5. Third-Party Services

Zalari Luxe Stays is not responsible for the independent operation, privacy practices, downtime or content of third-party websites or platforms over which it has no reasonable control.

6. Liability

To the fullest extent permitted by law, Zalari Luxe Stays will not be liable for indirect, incidental, special or consequential loss arising solely from website downtime; third-party platform failures; telecommunications failures; third-party payment failures; circumstances beyond Zalari's reasonable control; or the unlawful, negligent or intentional conduct of a guest or third party.

Nothing in these terms excludes rights or liability that may not lawfully be excluded under South African law.

7. Governing Law

These terms are governed by the laws of the Republic of South Africa.