Privacy Policy

1. Information We Collect

When you browse our website, submit an enquiry, request or book accommodation, contact us, use a Zalari service or interact with us in another business capacity, we may collect information including:

• full name
• email address
• telephone or WhatsApp number
• South African identity document or passport details
• identity verification information
• booking dates and guest numbers
• property preferences
• names or details of accompanying guests where required
• payment and transaction information
• correspondence and communications
• information regarding special requests, services or experiences
• referral, promotional or partner-code information
• information relevant to corporate, owner, investor, supplier or property-management relationships
• technical information such as IP address, browser, device type and website activity

We collect information reasonably necessary for booking administration, identity verification, property access, security, fraud prevention, guest service, financial administration, regulatory compliance and legitimate business purposes.

2. How We Use Personal Information

We may use personal information to:

• process enquiries and reservations
• verify guests
• confirm and administer bookings
• provide access instructions
• communicate before, during and after stays
• process and reconcile payments
• manage deposits, refunds, claims and disputes
• provide guest services and experiences
• maintain guest, property and building security
• investigate incidents or suspected breaches
• prevent fraud and identity misuse
• manage corporate, owner, investor and supplier relationships
• comply with accounting, legal and regulatory obligations
• analyse marketing and booking sources
• improve our properties, website and services
• send lawful marketing communications where permitted

3. Guest Identification and Security

All guests booking or staying at a Zalari Luxe Stays property are required to provide valid identification as part of the guest-verification process.

This may include a valid South African identity document or passport, together with any further information reasonably required for identity verification, booking verification, access control, residential-estate or building security, fraud prevention, safety, or legal and compliance purposes.

Zalari Luxe Stays may refuse, suspend or withdraw access where required identification is not supplied; information cannot reasonably be verified; identification does not correspond with the booking; materially false information has been supplied; or Zalari reasonably suspects fraudulent, unlawful or unauthorised use of the booking.

Where applicable, guest information may be provided to authorised building management, security personnel, property owners or access-control providers to the extent reasonably required to facilitate the stay. Personal identification information will be handled in accordance with applicable data-protection requirements.

4. Service Providers and Booking Platforms

Zalari Luxe Stays may use third-party providers including Hostaway or other property-management and booking systems; online travel agencies; payment processors; banking providers; website and hosting providers; email and messaging platforms; analytics services; building-management and access-control systems; cleaners; maintenance providers; and hospitality and concierge partners.

Only information reasonably required for the relevant purpose should be shared. Where guests use a third-party booking platform, that platform's own privacy rules also apply.

5. Sharing Personal Information

Zalari Luxe Stays does not sell personal information. Information may be disclosed where reasonably necessary to fulfil or administer a reservation; provide property access; protect guests, properties, owners or other residents; provide a requested service; process payments; investigate fraud, damage or misconduct; comply with a lawful request or legal obligation; or protect Zalari Luxe Stays' legitimate legal or commercial interests.

6. Data Security

Zalari Luxe Stays takes reasonable technical and organisational measures to safeguard personal information against loss, damage, unauthorised access and unlawful processing. No electronic system can, however, be guaranteed to be completely secure.

7. Retention

Information will be retained for as long as reasonably necessary for the purpose for which it was collected, financial and accounting records, security and incident records, contractual administration, legal compliance, or the resolution of complaints, claims or disputes. Information no longer reasonably required will be deleted, de-identified or securely disposed of, subject to applicable law.

8. Your Rights

Subject to POPIA and other applicable legislation, guests and other data subjects may request access to personal information, correction of inaccurate information, deletion where legally permissible, objection to certain processing, and withdrawal from direct marketing.

Requests may be sent to info@zalari.co.za.